DEAR TRIP TROUBLESHOOTING: Final 12 months I paid $ 1,284 for 2 tickets from San Francisco to Barcelona, Spain. The day earlier than our flight I attempted to print out our boarding passes. I couldn’t.
Christopher Elliott, The Journey Troubleshooting Device
We went to the airport three hours early. Regardless that I supplied the airline agent with the confirmed itinerary, they may not discover it. To catch our flight, we paid a further $ 1,973. It took us virtually three hours to take off once more and we virtually missed our flight.
Stage Airways is not going to refund the $ 1,973 because it signifies we have been a "no-show" for the flight. How can we be a no-show if we have been on the flight? As well as, we paid twice for the flight.
I referred to as my bank card firm and a consultant instructed that I dispute the unique buy. I did, however my bank card sided with the airline. Are you able to assist me get my $ 1,973 again?
– Ellen Boelens, Redwood Metropolis, California.
REPLY: Stage Airways, a low value airline operated by Iberia, ought to have had a report of your flight. You bought your tickets by their website and tried to verify your reservations on-line a day earlier than your departure. You additionally obtained to the airport early to attempt to type the issue out. As an alternative, Stage marked you as a "no-show," then offered you new seats for a mark-up of $ 689. That is fallacious.
You’ll have discovered a less expensive fare on one other airline, however I believe it was smart to vary the reserving on Stage Airways. This manner the airline knew for positive that you simply had paid on your tickets twice. You have been truly in your initially scheduled flight, so that you couldn't be a “no-show”.
Though your flight was earlier than the pandemic, you tried to repair it in the course of the pandemic – and that was the issue. Stage Airways, like each different airline on the earth, has been overwhelmed with claims for reimbursement. Yours was one among tons of of 1000’s of them.
As I've reviewed your paper path – good job preserving that, by the way in which! – I haven't seen any proof that you simply have been a "no-show". It was simply an electronics concern that Stage Airways pinned you down. And he appeared too blissful to allow you to pay your ticket twice. That is how airways make their cash as of late. Ridiculous.
You would have appealed this double burden to one of many airline's govt contacts. I put up the names, numbers and electronic mail addresses of Iberia executives on my client advocacy website at www.elliott.org/company-contacts/iberia-airlines/.
I’ve contacted Iberia in your behalf on a number of events however the airline has not refunded your ticket. Lastly, you contacted the US Division of Transportation and filed a criticism. Iberia reimbursed your first flight, leaving you to pay the distinction of $ 689. You’re all the time blissful that you simply obtained one thing again from the airline.