DEAR TRIP TROUBLESHOOTING: I booked a flight from Cairo to New York by way of Rome on Alitalia. Once I tried to examine in for my flight to Italy, an airline consultant denied me boarding as a result of my visa had been rejected. My visa doesn’t enable me to enter Europe en path to america, in keeping with Alitalia.
Christopher Elliott, The Journey Troubleshooting Software
Fortuitously, my ticket was refundable. I emailed Alitalia earlier than the flight left, asking for a refund. I’ve connected the ticket receipt, which exhibits that the ticket is refundable, supplied I cancel earlier than departure, and it’s topic to a price.
Alitalia replied that my ticket had 'no worth' and refused a refund. As a substitute, he provided me ticket credit score and a tax refund. They’ve stopped responding to my emails. I additionally referred to as them, however I received nowhere. Are you able to assist me get my $ 700 again, please?
– Ahmed Seloma, Giza, Egypt
REPLY: In case your aircraft ticket was refundable, it is best to be capable of get a full refund. Sadly, airways have taken their time through the pandemic. They have been sluggish earlier than, and they’re even slower now.
Your case is instructive for anybody planning worldwide journey in 2021. Passports and visas are your accountability and never your airline's. If Alitalia had allowed you to board your flight with the unsuitable visa, it may have confronted authorities fines. So be sure you have permission to enter the nation earlier than reserving your ticket.
What paperwork do you want? When you stay in america, examine america Division of State web site at https://journey.state.gov/. Additionally go to the Worldwide Air Transport Affiliation web site at www.iatatravelcentre.com, which maintains essentially the most up-to-date visa info.
You will have stored a superb written file of the correspondence between you and Alitalia. It could have been good when you additionally despatched the data to an government contact of the airline to ask for his or her assist. I record the names, numbers, and e mail addresses of all Alitalia managers on my shopper advocacy web site at www.elliott.org/company-contacts/alitalia/.
Taking a look at your case, I feel a part of the delay was associated to COVID-19. One other half was simply the conventional airline shenanigans. Alitalia seems to have misinterpret the phrases of your ticket, falsely claiming that it owes you ticket credit score. By the best way, if that they had continued, you possibly can have filed a chargeback in your bank card. In america, the Truthful Credit score Billing Act protects you in opposition to expenses for items or companies not supplied, which it definitely was.
Calling Alitalia wouldn't have performed you a lot good. Cellphone or on-line chats are nice for shortly altering a reservation or asking a query about an upcoming flight, however not for refunds. You higher preserve all the things in writing.
I contacted Alitalia in your behalf. He issued a refund of $ 700.