Miles CEO discusses gamification of inexperienced journey – Expertise

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Display shot of Miles app.

Launched final yr by CEO Jigar Shah and Paresh Jain, Miles is a rewards platform and app that delivers worth for each mile traveled. Customers who select various modes of journey or eco-friendly types of transportation — akin to strolling, biking, carpooling, or transit — are rewarded much more.

METRO had an opportunity to speak to Shah, who mentioned the app, the way it works, and what its influence has been in communities the place it’s being piloted.

What’s Miles? What impressed you to create the corporate?

Miles is the world’s first common miles incomes program — introducing a daring new idea that each one modes of transportation ought to accrue worth for folks. Out there on Android and iOS, the Miles platform and app permits anybody with a smartphone to earn miles for all of their journey — with greener modes of transportation akin to public transit, biking, or strolling, rewarded even additional. 

Since launching final summer time, Miles has shortly constructed momentum with speedy adoption by tens of hundreds of shoppers nationally. So far, Miles customers have earned 375 million miles, redeemed greater than 55,000 rewards — with a mean worth of $20 per reward. Miles can be partnering with a number of cities and transit suppliers to advertise greener journey together with Caltrain and SamTrans, the Metropolis of Sacramento, Sacramento Regional Transit, and the Contra Costa Transportation Authority, amongst others.

The massive concept that led to the launch of Miles was to construct a common rewards platform constructed for the shared economic system. Yearly, the typical individual travels hundreds of miles through some type of transportation. And but, regardless of this, mobility is a common conduct that largely goes unrewarded. Present rewards packages are additionally siloed and restricted to at least one type journey — with shoppers dealing with exclusions in relation to incomes and redeeming rewards.

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Our imaginative and prescient for Miles is daring and unwavering: to ship worth for each mile traveled, acros



s each mode of transportation, wherever on the earth.

How does Miles work? What are the advantages for commuters and transit suppliers?

Designed to work seamlessly within the background, Miles routinely logs every journey from level A to B and the mode of transportation, whereas conserving information utterly personal. Customers can simply view their miles earned per journey, and obtain personalised rewards with greater than 125 main manufacturers throughout classes — redeemable both on-line or at a close-by retailer.

Transit suppliers are capable of maintain each day and weekly carpool, transit, or bike challenges to incentive customers to decide on greener types of transportation, or uncover new places within the metropolis to earn miles even quicker. Customers can earn extra rewards, akin to an Amazon or Starbucks reward card, or different reductions from native retailers and retailers.

Miles platform additionally gives metropolis and transit companions with worthwhile insights to help with transit planning. By utilizing the Miles analytics dashboard, transit authorities can take a look at journey patterns in combination to raised perceive and nudge various, extra sustainable transportation conduct.

How do you guarantee person privateness?

Privateness is a crucial focus space for us at Miles, and core to our promise to customers. Location and journey information collected through the Miles app is totally personal, and used anonymously and in combination, to current personalised rewards and provides from manufacturers, retailers, and native retailers contained in the app. 

Metropolis and transit companions may also take a look at journey patterns in combination to raised perceive and nudge native commuters to decide on greener journey. At no time is private info shared with any third social gathering. (For extra info on Miles’ method to privateness, see its weblog publish right here.)

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The first objectives of the pilots underway, together with at Sac RT, are to extend ridership, incentivize inexperienced and sustainable journey, and cut back visitors congestion.

Sac RT

The primary goals of the pilots underway, including at Sac RT, are to increase ridership, incentivize green and sustainable travel, and reduce traffic congestion.
Sac RT

Miles just lately partnered with Caltrain and SamTrans, in addition to Sacramento and SacRT, and Contra Costa Transportation Authority; focus on the objectives for every pilot, and a number of the preliminary outcomes.

The first objectives of the pilots underway with cities and transit suppliers are to extend ridership, incentivize inexperienced and sustainable journey, cut back visitors congestion, and improve transit journeys throughout off-peak hours. 

Whereas it’s nonetheless early, the Miles platform has already made a constructive influence. Nationwide greater than 80% of Miles customers are choosing some type of inexperienced journey akin to carpooling, public transit, biking, or strolling as part of their each day commute.

Because of our pilots and native market challenges with our transit companions, we’ve additionally seen a constructive shift by native customers — with an elevated transit ridership and journey by sustainable modes, akin to bus, prepare, biking, or strolling, and use of park-and-ride.

For instance in Could and June, each Sacramento and Contra Costa Transportation Authority held a collection of native market challenges with Miles to encourage native transit journeys throughout the work week with rewards akin to $5 Amazon or Starbucks reward playing cards. In consequence, each companions noticed a three to four% improve in transit journeys, based mostly solely on native customers who accomplished weekly challenges, in addition to broader mode shift by customers towards greener journey.

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SamTrans and Caltrain riders can be eligible to compete in particular public transit challenges to earn extra rewards, akin to Amazon or Starbucks reward playing cards, tickets to native occasions, and particular provides from native retailers and retailers.

Chris Enright

SamTrans and Caltrain riders will be eligible to compete in special public transit challenges to earn additional rewards, such as Amazon or Starbucks gift cards, tickets to local events, and special offers from local retailers and merchants.
Chris Enright

What are the largest alternatives and expertise traits that may influence transit suppliers sooner or later?

Along with our metropolis and transit companions, Miles helps incentivize greener journey, cut back visitors congestion, and improve ridership by native rewards and challenges.

Miles encourages utilizing native transportation companies by providing a bonus reward for greener types of journey. Taking the native bus or subway to your vacation spot earns you extra miles than for those who drive there. 

For cities, there are few instruments obtainable to assist nudge riders to make use of public transit or keep off of highways throughout commute instances. By offering predictive AI round mobility patterns for commuters, Miles empowers cities and transportation companions to raised anticipate buyer wants and current related incentives.

Along with providing incentives, cities, and transit suppliers may have an aggregated view of visitors conduct and the way persons are shifting from level A to level B, in addition to obtain varied insights akin to first mile, final mile information to assist them plan transit strains, frequency, extra various modes, and way more. 

Serving to cities form their imaginative and prescient to cut back visitors congestion, enhance air high quality, and supply a sustainable mode of journey helps us tackle a real want for our existence. Our aim at Miles is to assist cities and transportation suppliers throughout the nation and globally.




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