Whereas we’re in the midst of a world well being disaster, industries throughout the spectrum have developed to supply individuals with the very best expertise, regardless of the present state of affairs we face. We perceive the rising apprehensions revolving round journey within the minds of the individuals over the previous few months. In a visitor column, Lindsay White, Etihad Airways’ Vice President, Jap Area (APAC and ISC) shares extra.
An industry that normally connects the world collectively has seen minimal motion because the onset of the pandemic. There was a hunch in journey over the previous quarter, however we are actually witnessing a gentle revival of the world and the brand new regular is starting to set in. A brand new period of air journey is rising from this disaster, the place it’s essential to supply visitors utmost security all through their journey. I’m happy to throw gentle on how Etihad has weathered the impression of this disaster and what steps have been taken to curate renewed air journey experiences for our visitors.
Adaptability and agility are key
Steering by means of the unchartered waters we’re in; Etihad has been in a position to counter the continued disaster in an environment friendly method. The on-going restructuring programme gave the enterprise the agility to raised handle its operation by means of the COVID-19 disaster and put together for when air journey markets reopened. We’re nimble and had been in a position to reply rapidly, navigating these instances with adaptability. Etihad has additionally taken full benefit of the plane downtime as we launched into the most important plane upkeep programme in our historical past to make sure that the airline was in its greatest form for when it returns to flying.
Resumption of a wider international community
The continued scenario is so dynamic that we can’t predict how and when air journey markets throughout the globe will open and what their protocols can be. However we have now been working intently with the UAE authorities and international aviation authorities to make sure we regularly develop our community. All through August and September, topic to the lifting of worldwide restrictions and the re-opening of particular person markets, we purpose to fly to 61 locations worldwide from our Abu Dhabi hub, working roughly 50 per cent of our pre-COVID capability. Our precedence will likely be to return to a bigger community of worldwide flights, guaranteeing the security of our visitors and staff alike.
Introducing specifically skilled ‘Wellness Ambassadors’
The concentrate on wellness of our visitors and staff will likely be on the core of renewed journey experiences for Etihad. To make sure visitors can journey with larger peace of thoughts, we launched ‘Etihad Wellness’, a complete well being and hygiene programme and buyer information. This industry-first initiative is being championed by specifically skilled Wellness Ambassadors who will present important journey well being info and care, from pre-flight and on the airport in addition to on-board.
Stricter measures at airports
At Abu Dhabi Worldwide Airport, strict measures are in place at check-in counters to follow social distancing and a safer airport surroundings. These embody ground marking to make sure social distancing, check-in groups carrying gloves and face masks, and common sanitisation of check-in counters. Thermal screening at airports will likely be carried out previous to boarding an Etihad Airways flight and our screening brokers will put on full private safety gear.
Leveraging our technology-first method
Previously quarter, Etihad Airways actively sourced and invested in revolutionary options, which can without end redefine journey experiencesin a put up COVID-19 world similar to self-service check-in services, an interactive map with Sitata that makes use of superior pc algorithms to detect new journey info globally and a risk-assessment software with Medicus AI, empowering visitors to make knowledgeable travelling choices.
Offering flexibility to companions
Our precedence at Etihad Airways throughout this tough time will likely be to proceed offering assist to our commerce companions and interesting with them. We launched a spread of journey waivers, options and advantages to assist ease the burden and supply most flexibility
* Assist with new bookings: On all new bookings made earlier than 31 August 2020, we’re permitting limitless modifications to provide visitors the liberty and suppleness to alter their journey plans if they should. They’ll choose a brand new date or vacation spot anyplace on our community and all they are going to pay is the distinction in fare; there are not any additional charges or hidden prices. If for any cause they will’t journey, they are going to be eligible for Etihad Credit score, and the fare distinction will apply
* Assist with current bookings: Visitors can re-book their journey earlier than 30 November 2020 and journey to any vacation spot on Etihad’s community earlier than 31 October 2021, or use the worth of their ticket as credit score in direction of their subsequent journey. There is no such thing as a cost to alter the journey and we’ll take away the fare distinction if the visitor travels inside the identical zone/space earlier than 30 November 2020. Tickets will need to have been issued earlier than 31 August 2020 to be eligible, and customary fare guidelines will apply.