Video ensures affected person security and repair philosophy compliance

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By March Networks

Leon Medical Facilities is a privately-owned healthcare group with seven state-of-the-art amenities serving greater than 46,000 aged and Medicare sufferers in Miami and neighboring communities in Dade County, Florida.

Established in 1996 by Benjamin Leon Jr., Leon Medical Facilities is likely one of the largest and most prestigious main healthcare organizations within the state. Nevertheless, what actually units it aside is its rigorously enforced service philosophy of “private consideration always” and its dedication to treating its sufferers with the “dignity, respect, compassion and human kindness that they deserve.”

 

In step with its dedication to distinctive service, Leon Medical Facilities operates a fleet of 230 buses that decide up sufferers, take them to their appointments and return them dwelling. To make sure their security in transit and monitor compliance with its service philosophy, it depends on an built-in March Networks® RideSafe™ video surveillance answer.

Leon Medical Facilities started deploying previous-generation cellular video recorders in 2011.

“We had one other vendor’s gear as much as that time, however the system couldn’t help IP video,” stated Erick Martinez, Leon Medical Facilities’ Safety Methods Supervisor. “On the time, we had been utilizing analog cameras and wished to improve to larger definition video. We had been additionally experiencing a variety of points with laborious drive failures.”

In 2014, Martinez started upgrading to the RideSafe GT Sequence Hybrid NVRs, and now has 120 of the brand new cellular recorders.

The RideSafe GT Sequence recorders can be found in eight, 12, 16 or 20-channel fashions with hybrid functionality permitting finish customers emigrate from 100 % analog to 100 per cent IP video. An embedded Linux-based working system, a ruggedized design providing safety towards shock, vibration, mud and moisture, strong state electronics, and inside battery backup make the RideSafe recorders superb for dependable operation in punishing cellular circumstances. A tough drive mirroring functionality ensures redundancy and storage flexibility, whereas well being monitoring proactively alerts system directors to laborious drive failures, irregular temperatures or synching points with cameras.

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Every Leon Medical Facilities bus is provided with six March Networks cameras — three high-definition nanodomes and three analog IR microdomes. 5 of the cameras are mounted to seize inside views and the final is used externally to seize video of passenger entry and exit factors.

“Our focus is on the protection of our passengers.”

“Our focus is on the protection of our passengers,” Martinez stated. “A lot of our sufferers are aged, so if there’s a slip and fall incident, we wish to have proof of what occurred. We additionally use the system to verify compliance with our service requirements. Our drivers are the primary and final factors of interplay with our sufferers, so if there’s a difficulty, we wish to have the ability to evaluation and rectify it.”

Within the occasion of an incident in transit, the driving force is ready to push a button on the dashboard to tag the related video. When the bus arrives at one of many clinics, the tagged video mechanically downloads by a Wi-Fi hotspot to a server

for rapid evaluation by Leon Medical Facilities threat administration personnel. Whereas in vary of a Wi-Fi hotspot, the system additionally downloads well being alerts and may also add any scheduled software program updates or new system settings.

For routine video downloads, there’s infrequently a necessity for Martinez’s employees to board a bus.

“Wi-fi downloading saves us a variety of time,” he stated. “It makes incident reporting rather more environment friendly when we have to have a difficulty resolved. It helps rather a lot.”

The seven Leon Medical Facilities are one-stop-shop amenities with onsite labs, pharmacies, diagnostic imaging providers and dental clinics. This handy service mannequin permits sufferers to see their household physician or a specialist, have blood work accomplished, get an X-ray and fill prescriptions with out having to spend time touring to a number of areas.

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Every middle has a café, the place sufferers can have a espresso and socialize. And to assist sufferers keep match, Leon Medical Facilities operates 4 Wholesome Residing Facilities with fashionable gyms, train and yoga courses, seminars and different packages.

Sufferers who require surgical procedure or a hospital process are picked up and delivered by Leon Medical’s bus transportation service.

Sufferers who require surgical procedure or a hospital process are picked up and delivered by Leon Medical’s bus transportation service. On arrival, they’re greeted and escorted to their vacation spot by employees from Leon Medical’s Hospital Service Facilities, that are situated inside all the main Miami-Dade County hospitals.

Other than the seven facilities and 4 Wholesome Residing Facilities, Leon Medical operates a fleet upkeep storage and a 300,000 square-foot company headquarters.

Martinez stated that the mounted amenities are additionally being geared up with March Networks hybrid NVRs, that are managed utilizing the identical Command video administration software program powering the cellular recorders.

Having a single software program answer to entry and handle video — no matter whether or not it’s recorded on a bus or in one of many medical facilities — signifies that Leon Medical Facilities doesn’t have to coach employees on a number of software program programs. It additionally gives the group with full oversight of its shoppers and operations.

Having a single software program answer to entry and handle video gives Leon Medical with full oversight of its shoppers
and operations.

As soon as once more, it’s all about affected person security and repair excellence.

“If a affected person loses a handbag or a pockets, for instance, we’ll have the ability to discover it for them on one in all our buses or in a clinic. Or if they’ve a difficulty with an worker, we’ll have the ability to evaluation the video and maintain it,” Martinez stated.

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A Microsoft licensed engineer, Martinez heads up a division solely targeted on overseeing Leon Medical’s video surveillance infrastructure.

“This division didn’t exist 4 years in the past,” he stated. “I used to be a part of the IT division liable for PC help. Cellular security was dealt with by transportation on the time. I assumed it might be a good suggestion to create a separate division with IT experience to take care of cellular security, and senior administration agreed.”

Martinez and his employees are skilled to take full benefit of all of the Command software program performance. For instance, they’re capable of handle video viewing privileges to make sure customers have entry solely to these cameras comparable to their roles or tasks.

They’re additionally capable of make the most of the software program’s help for Microsoft Lively Listing integration, which collects established person account data from Leon Medical’s company community listing. This enables them to pick customers from the corporate listing, assign a profile and customise their person interface to show the instruments wanted for his or her position.

Wanting forward, Martinez and his crew will probably be busy, as Leon Medical Facilities continues to increase.

“March Networks has served us nicely,” Martinez stated. “With no high-quality, dependable video surveillance system, we might have a way more tough time fulfilling our dedication to affected person security and repair excellence. It’s that easy.”

Uncover extra successfully defend passengers and workers, scale back threat and resolve legal responsibility claims quicker with March Networks’ enterprise-class cellular video surveillance options.

 

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